1. What is INGRAM (consumerhelpline.gov.in)?
This website has been launched by the Department of Consumer Affairs to create awareness,
advise and redress consumer grievances and act as a central registry for lodging consumer grievances.
Though all efforts will be made to address these grievances, all grievances may not be fully or satisfactorily resolved.
Contents of links to sites outside this web portal, are not the responsibility of the Department. All rights are reserved.
No part of this web portal, can be reproduced / copied without the prior approval of the Department of Consumer Affairs.
This portal is an alternate dispute redressal mechanism. In case, the consumer is not satisfied, he/she can approach the appropriate Consumer Commission/Fora.
The Department of Consumer Affairs has launched this portal as an integrated Grievance Redress Mechanism (INGRAM) for bringing all Stakeholders such as Consumers,
Central and State Government Agencies, Private Companies, Regulators, Ombudsmen and call centres etc. onto a single platform.
The portal will also help in creating awareness among consumers to protect their rights and inform them of their responsibilities.
Consumers can register online their grievances through this portal.